Confronted by an entitled customer, this quick-thinking cashier makes sure he has a change in attitude. She complies with his requests and without breaking a rule ensures their transaction is anything but convenient.
A Convenience Store Job
Pandora, a young woman in her mid-twenties, used to work at a convenience store that handled a lot of cash. The store had a sign stating that they only accept bills over $20 with manager approval, but in practice, they could accept them after using a detector pen and visual inspection.
Cash Policy
They also had a policy that they had to keep the cash in the drawer under a certain amount. They had a safe system to make drops and get change, but it had limits and timers when dispensing.
Depending on what was needed, it could take 30 minutes to make a change for a $100 bill.
Working the Graveyard Shift
Pandora was solo on the graveyard shift and kept her drawer low, so she didn’t have to request change often.
The drawer had five slots for bills and five pockets for coins, but they only kept 1s, 5s, 10s, and 20s in the slots. Other bills and checks got put under until they had enough for a drop.
Spare Change
They used the extra coin pocket for dollar coins, half-dollar coins, coins people left (some people would tell them to keep the change), etc. If someone was a few cents short, they would use the spare change.
Regular, Irregular Shape…
One night, one of their regulars came in and bought a bunch of stuff. He paid with Sacagawea dollar coins, which didn’t fit in the safe tubes, so Pandora had to keep them in the drawer. It was just over $100 in coins.
Short Changed
She spread it out over all the slots so that one side wouldn’t get too heavy; the drawer would stick if it was too lopsided.
She also made a lot of changes to payphones, air and water machines, people buying items to get change for laundry, etc. She was down to 3 $1 bills, the Sacagawea dollar coins, 0 quarters, a few dimes, some nickels, and a bunch of pennies.
Not a Big Spender
A guy entered the store and approached the register with a 10-cent candy. He slapped a $100 bill on the counter.
Pandora asked him if he will be getting anything else, and he said, “No.” She asked if he had anything smaller, and he said, “NO.”
On the House!
So she told him, don’t worry then, the candy is on the house; she could use the “have a penny, leave a penny” money.
No Need For Charity!
The guy got mad and said he wouldn’t take charity, and she needed to make a change for him.
She tried to explain that she didn’t have the cash in her drawer and it would take 30 minutes to get the change, but he kept interrupting and not listening.
Legal Tender?
He yelled, “You are required by law to take my legal tender and make change for me RIGHT NOW” All full of attitude and rudeness. So Pandora said, “OK.”
When she picked up the bill, the customer acted smug, like he won something. She pulled out her detector pen, and he started complaining and moaning.
Slip and Drop
She used the pen in view of the camera.
Then, she held the bill up to inspect it in view of the camera. She then put the bill in a safe tube to drop it.
They were supposed to drop large bills on the graveyard shift before even opening the drawer, then make the slip and drop that after.
She Had a Plan
The customer was still standing there smugly, grumbling, as she entered the amount tendered into the register.
Now the counter was raised, and the drawer was just below the counter, so it was out of reach of any customers unless they leaned over and reached. It also didn’t pop open like usual because of the weight of the coins.
Slight of Hand
She opened the drawer and pushed the three singles back into their slot so that the customer couldn’t see them.
He was too busy making a show of how long he was waiting to notice that Pandora was pulling out all the coins from the drawer.
After pulling out the change, mostly nickels, Pandora started to pull out the Sacagawea dollar coins and put them on the counter.
The Law Was on Her Side!
When the customer finally noticed them, he asked what they were, and Pandora told him, “I am required by law to accept the legal tender and make a change; you are required by law to accept legal tender as change. This is what I have available.”
Were You Not Listening?
The customer was outraged and demanded to know why Pandora hadn’t told him earlier that she didn’t have enough cash in her drawer.
But Pandora explained that she had tried to explain the situation, but he had interrupted her and insisted on getting change right away.
Weighty Consequence
The customer had no other option but to take the coins and leave, eventually gathering them up in his shirt and slinking off.
She Gave Him Exactly What He Was Entitled To!
Pandora felt a sense of satisfaction as she watched the customer leave, knowing that she had complied with his request in a legal and malicious way!
She had taken the customer’s entitled attitude and turned it against him, forcing him to take the coins.
You Reap What You Sow
Ultimately, she won the battle, and the customer learned a valuable lesson about treating others with respect.
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The post Demanding “It’s Legal Tender” Customer Gets Exactly What He Asked For From This Clever Cashier first appeared on Wealthy Living.
Featured Image Credit: Shutterstock /Mix and Match Studio. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.
This post is based on Reddit but the names have been changed.