When it comes to customer service, the phrase “the customer is always right” circulates constantly. However, in this instance, the customer may not have been right, according to social media users.
A TikTok video has been circulating of a woman at a Panera drive-thru trying to place an order while her toddler was screaming.
Service Denied Amidst Tantrum
The employee then refused her service because she was distracted by the toddler and could not understand what the woman was saying.
Refusal to Leave
The woman refused to leave once service was denied.
Pressuring the Employee
She pressured the employee to tell her why she would not take her order.
Reason to Refuse
The employee eventually told the woman that it was because of her screaming toddler.
The Stand Off
The woman immediately becomes indignant and asks, “So you are gonna refuse to take my order because my child was screaming?”
Employee Within Her Rights?
The employee responded, “Yes, I have the right to do that.”
The employee then attempts to give her alternative solutions by offering for her to come inside and place her order.
and she told her to place an order online.
Customer Becomes Furious
The woman becomes enraged and refuses to go inside and tells the employee that she is recording the entire interaction.
Threats to Complain
She threatens to email corporate over the worker’s “rude” behavior.
She complains that she cannot come inside to order because her daughter is not wearing shoes.
Employee Backs Down
After more complaining and arguing, the employee finally acquiesces and says that she will take her order as long as her toddler is not screaming.
The woman was obviously expecting to receive support in the comments of her video, but she was sorely mistaken.
TikTok Takes Sides
One user said, “Team Panera on this”
Another said, “Girl bye!”
Another user said, “Employee handled this perfectly.”
One user was confused about the shoe situation, “Dude why does your daughter not have shoes?”
Another asked “What child doesn’t make noise?”
TikTok Support for Employee
Another user pointed out how difficult it is to hear when there is significant background noise coming through the speaker.
She Messed Up
Another user pointed out, “And if she messed up the order cause she couldn’t hear with the child screaming, then you’d be kicking off about that too. I’m with her on this.”
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Featured Image Credit: Shutterstock/ Miljan Zivkovic. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.