Sally had dealt with difficult guests before but nothing could prepare her for this woman and her insatiable need for towels! This story would make even the most patient of us throw in the towel on providing good customer service!
A Nightmare Customer
Sally works for a small hotel as a night auditor. On this fateful day, she encountered a nightmare guest, Peaches.
And right from the moment Peaches walked through the hotel doors, trouble was brewing!
Men Minding Their Own Business
First off, she had an issue with the construction workers who were simply relaxing by their trucks, minding their own business.
They were a group of nice guys, not causing any disturbance whatsoever.
Lock Them in Their Rooms!
But for some reason, it deeply disturbed Peaches.
And as the night wore on, she took offense to the fact that these men were allowed to come and go freely instead of being confined to their rooms. Go figure.
College Sports Team
Now, keep in mind that this is a small hotel, and there happened to be a college sports team staying there that weekend.
Each room had at least three grown men staying.
She Wanted a Crazy Number of Towels
So when Peaches demanded a whopping four full sets of towels, which adds up to a grand total of 16 bath towels, eight washcloths, eight hand towels, and four bathmats, on top of what was already in her room, she got a disappointing response.
They Didn’t Have Enough
The hotel staff explained that they had to share with other guests.
Nevertheless, they did provide her with four towels and two extra washcloths, even though it was just her and her mother in the room.
They hadn’t even set foot in the room yet! But Peaches wasn’t having any of it.
Do Not Disturb
The following day, she repeated her demand, despite having her “Do Not Disturb” sign hanging outside her door.
The hotel staff instructed her to leave the towels in the hallway for housekeeping to collect, and in return, she would receive two fresh full sets with no extras.
Direct Exchange; Dirty For Clean
However, she didn’t comply with the instructions and failed to leave the towels outside the room. As a result, she didn’t get any more towels.
Waiting On a Shift Change
Undeterred, Peaches tried her luck with the staff during the second shift, and unfortunately, the staff member who wasn’t aware of the situation gave her an extra set.
She Wanted All of Their Names
But the drama doesn’t end there.
Early the next morning, around 6 a.m., Peaches descended upon the front desk, playing the role of the sweet and innocent guest.
She asked for the names of all the employees.
First Name Basis Only
Sally, the night auditor, obliged by providing the first names of her Front Office Manager (FOM) and the other employees.
However, when Sally refused to divulge their last names, Peaches threw a tantrum.
She Had a Tantrum
On top of that, she demanded two more extra sets of towels, completely ignoring the note on her door that clearly stated “no more towels” until she returned the ones she already had.
Screaming Lies About Discrimination
Peaches started screaming, accusing everyone of lying and discrimination!
She refused to bring the towels down herself, claiming it was the housekeeping’s responsibility.
What Did She Think ‘Do Not Disturb’ Meant?
Sally tried to explain that her constant “Do Not Disturb” sign prevented housekeeping from doing their job.
She Thought She Was Being Lied To
Peaches then demanded the corporate contact information and the General Manager’s name (GM).
Sally provided both, but Peaches accused Sally of lying about the GM’s name because it happened to be similar to the FOM’s name. This back-and-forth continued for a good five minutes.
Two Towels Only
Trying to avoid further confrontation, Sally decided to call her FOM for guidance.
The FOM authorized Peaches to have two towels and two washcloths. Sally returned to the front desk and placed the towels on the counter, only to find Peaches mysteriously absent.
She Didn’t Believe Them Because They Had an Indian Accent
A few minutes later, Peaches stormed back into the lobby, yelling at Sally that the number she had given her was not corporate’s because the person who answered had an Indian accent.
What Did She Expect?
Sally couldn’t help but wonder, who did Peaches expect to answer the phone, London Tipton herself?
It’s What You Wanted!
And then, to Sally’s surprise, Peaches pointed at the towels and asked, “What are those?” Seriously? They were her own towels! Sally calmly informed her of this fact. But Peaches wasn’t satisfied; she demanded a bathmat.
*Bath mat Not Included
Sally firmly told her that she wouldn’t receive a bathmat until she returned all the sets of towels, as instructed by management.
They Held Firm
Peaches insisted that Sally call her manager again, but Sally knew that her manager’s decision wouldn’t change.
It was a collective decision made by everyone involved. These were the towels Peaches would have.
And that’s when it happened.
She Threw the Towels at Her
In a fit of rage, Peaches picked up the towels and threw them at Sally.
Unfazed, Sally reminded her that having a tantrum and throwing things at people was absolutely unacceptable.
Attack Caught on Camera
Sally’s exact words were, “So… what we’re not going to do is throw things at people.”
Peaches denied anything, but Sally knew better – she had the evidence captured on two security cameras.
Go to Your Room
Sally told Peaches to return to her room, and Peaches complied but not before loudly berating Sally, proclaiming to herself and anyone within earshot how terrible Sally was!
One Star Review
Peaches left, and wouldn’t you believe it – she only returned two towels!
And to top it off, Peaches left a scathing one-star review about her experience. Of course, she conveniently neglected to mention her own assault on the hotel staff.
Entitled Behavior Is Awful For Staff
Sally’s encounter with Peaches serves as a cautionary tale about the importance of treating others with respect and decency.
Peaches’ entitled and disrespectful behavior not only soured her own experience but also impacted the hardworking hotel staff.
Don’t Ever Resort to Violence
It’s a reminder that no matter the frustrations or grievances one may have, resorting to aggression and mistreatment is never justified.
Communicate
Instead, resolving conflicts through open communication and understanding can lead to more positive outcomes for everyone involved.
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The post Caught On Camera: Rude and Entitled Hotel Guest Makes Some BIZARRE Requests – What Exactly Does She Want With All Those Towels? first appeared on Wealthy Living.
Featured Image Credit: Shutterstock / Mix and Match Studio. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.
Source: Reddit