Jill McCormick, a mother from Ohio, USA, faced a nightmare she could never have imagined after shopping online. Here’s the full story.
A Challenging Life
Jill, a resident of Ohio, has a specially-abled daughter whose physical therapy demands constant attention and care.
Balancing these responsibilities with her own work commitments proved to be a formidable challenge.
Fortunately, the emergence of online grocery shopping platforms provided a practical solution for her.
Convenient Way to Shop
Among these, Kroger’s online app offered a convenient way for Jill to order groceries.
Life Became Easier
This allowed her to manage her daughter’s therapy appointments and ensured that her grocery needs were met.
Things Took a Turn
However, what started as a practical solution took an unexpected turn on Wednesday, August 9.
She Was Shocked
On that day, Jill placed an order for groceries totaling $282, hoping to receive the essentials she required.
To her shock, she was billed a staggering $2,783 – nearly ten times the amount.
This sudden and unjustified overcharge plunged her into panic mode.
“My heart stopped because I’m thinking panic mode,” she said.
“Something is happening, and I have to react very quickly, and I didn’t even know where to start,” she added.
A Stark Contrast
A screenshot of Jill’s order revealed her original selection, including purchases such as six-packs of Butterball turkey, five bottles of Dawn Platinum dish soap, and 15 bottles of Gain laundry detergent.
More Than She Ordered
However, the excessive charge was attributed to an extensive list of items she had neither ordered nor received.
The confusion deepened as the designated shopper initially informed Jill that the overcharge was due to an error and would be promptly rectified.
A Time-Consuming Process
Despite the shopper’s assurance, fixing the issue was a time-consuming process.
For nearly an hour, Jill battled the frustration of attempting to contact someone from Instacart, the intermediary responsible for the transaction.
The Order Was Canceled
Eventually, her work paid off, and the order was canceled with the help of an Instacart representative.
She Shared Her Relief
Jill expressed her relief, saying, “After trying for an hour, trying to get in touch with someone, they were finally able to get in touch with Instacart to cancel the order because they never canceled the order as the shopper originally told me.”
A Lengthy Refund
However, the resolution was not without its own challenges.
Jill was told that it would take seven to ten business days for the substantial amount to be refunded to her account.
She Was Offered Gift Cards
In recognition of the inconvenience she endured, Kroger initially offered a $20 gift card as compensation.
This amount was later increased to $250.
She Might Not Shop Again
However, Jill expressed doubt about placing her faith in Kroger’s online grocery app again.
She Made a Report to the Authorities
To prevent others from undergoing a similar situation, Jill reported the incident to the authorities at the Butler County Sheriff’s Office.
In response to the incident, Kroger released an official statement acknowledging the overcharging incident involving Jill.
The company took swift action to address the error, including expediting the refund process.
They Can Take Your Money Quickly!
Several social media users expressed their thoughts on the incident.
One Twitter user wrote, “Funny and sad. A company can take money from your account in the blink of an eye, but they cannot return it for 10 days. What if consumers could use the reverse and not pay for 10 days?”
It’s Not the First Time!
Another User wrote, “Happened to me a couple of years ago with Kroger. I was overcharged $400 for my order and my order was delivered to the wrong place. It took almost 3 months to refund my money.”
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Featured Image Credit: Shutterstock /New Africa. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.