This story of a hotel clerk’s revenge on a nightmare guest that had been terrorizing his colleagues – the lengths he goes to are unreal.
Working in a Hotel
A few years ago, Tony worked as a front desk employee at a hotel.
He worked there for over two years and was one of the two staff members that went through the hotel’s training when the hotel changed hotel franchises.
During this training, HR told him about the rules the company had that many other staff members weren’t aware of.
A Nightmare Guest
One afternoon, Tony was working the second shift from 3 pm to 11 pm. Upon arriving, he noticed that his morning co-workers were crying, and the front desk manager looked upset.
When he asked what was wrong, his manager replied that they had a nightmare guest, who Tony has met many times before.
Demanding and Rude
He was a highest-level rewards member of the hotel chain and was very demanding and rude toward staff. He also wanted free upgrades and kept screaming anytime he interacted with the team.
Complain to Manager
This guest had made every department call the manager to complain about him, and he had just screamed at Tony’s two co-workers until they cried!
The two ladies were fresh high school graduates who loved helping people and did not deserve this treatment.
As the manager explained this, Tony looked up the guest’s room details and saw that the guy was an employee of a different hotel.
An Interesting Realization
Tony smiled from ear to ear and replied, “Didn’t you see he’s an employee of a different hotel? First off, while you travel as an employee, you are required to behave and be respectful. It is in the fine print on the discount form.”
“Failure to be respectful can lead to having your employee discount suspended or permanently revoked and even get you terminated. You need to call this guy’s hotel and ask for the general manager (GM), then explain who you are and what this guy is doing.”
Making That Call
He looked up the hotel phone number, called the hotel, and handed his manager the phone.
After his call ended with the GM, the manager had an evil and satisfying smile on his face. The GM was absolutely furious after the manager described everything this guy had done!
A Call for the Guest
The main switchboard phone rang, and Tony answered, “Hello, thank you for calling. How may I direct your call?”
The caller wanted to speak to the nightmare guest. He transferred the call and looked at his manager sarcastically, saying, “Someone wanted to talk to the guest, gee, I wonder who that could be!”
Revenge Is Best Served Cold
The GM gave the manager his personal cell phone number and said that he could call him immediately if he had any more issues with the nightmare guest.
The manager left the phone number next to the switchboard and said well done to Tony for successfully enacting his revenge.
However, Tony wasn’t quite finished with the guest yet.
Reporting the Guest
He picked up the phone to make a call to hotel rewards customer service and reported someone using their reward account while using an employee discount on his stay.
The customer service representative was shocked and started a ticket to have the guy’s account investigated.
Tony then removed the entitled guest’s rewards number from his stay while the manager watched with a huge grin on his face.
One More Trick Up His Sleeve
However, Tony still had one more trick up his sleeve!
He went around every department to spread the news that the entitled guest was no longer a rewards member and gave him a new key for his room without concierge access!
No More Tolerance
Tony explained that if the guest gave anyone any issues, they should call the front desk immediately – and his GM would promptly deal with him. Everyone was so happy at this news.
The Final Stage
Finally, he went to the concierge room, used the guest’s new key to void his current key, and explained the situation to the evening concierge.
She cringed at the mention of his name but was relieved that she would not have to deal with him again. Tony asked her to leave a note for their morning staff member explaining the situation, and she was incredibly pleased.
Don’t Get On the Wrong Side of Tony
His manager approached him after his colleagues went home and said something that made him laugh, “Do me a huge favor, please. If I ever annoy you, please come tell me so I can fix the issue!”
Later that night, the guest came to the desk and politely said that his key wasn’t working. Tony mustered up his best fake smile and replied, “Oh, so sorry about that. Let me make you a new key.”
Amazing Plan to Get Rid of Nightmare Guest
The next day Tony checked the guest’s rewards account and saw that customer service had suspended it! A week later, they’d deleted it from the system entirely!
What an amazing scheme to get revenge on a guy that made his colleagues cry! People working in customer-facing roles have it hard and have to deal with some very tough situations!
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The post He Got Revenge on an Entitled Guest – The Lengths He Went to Are Unreal! first appeared on Wealthy Living
Featured Image Credit: Shutterstock / Krakenimages.com. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.